Formatos Estándar, Micro y Nano

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No contract means you are free to go, free to stay. That’s why giffgaff works its socks off to keep you.

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Formatos Estándar, Micro y Nano

3-IN-1 SIM
Standard, Micro and Nano formats on a single card.

SIM de prepago sin contrato

Pay as you go SIM
-
No contract

Llamadas gratis GIFFGAFF

Free calls
between giffgaff users

5 libras de saldo de regalo

£5 Bonus credit
when you activate your SIM

Conectividad 3G y 4G

3G-4G
connectivity

Conectividad 3G y 4G

For Phones,
Tablets
and Dongles

Goodybags, our SIM only deals.

Forget about contracts, giffgaff sim only deals give you the flexibility to choose each month the amount of minutes, data and texts you need. Change your deal whenever you need it. You will enjoy 4G conexión at no extra cost

100 MB
150 minutes
500
Free calls giffgaff
4 GB
Unlimited minutes
Unlimited text
Always On(9 GB)
Unlimited minutes
Unlimited text
1 GB
250 minutes
Unlimited text
Free calls giffgaff
6 GB
Unlimited minutes
Unlimited text
50 MB
-
-
3 GB
Unlimited minutes
Unlimited text
9 GB
Unlimited minutes
Unlimited text



What is included in goodybag plans?

Goodybags are SIM plans that have a set amount of minutes in calls, data to surf internet with your mobile and text messages. You can see all goodybag plans in the table above.

International calls and text messages are not included in goodybags. To call or send messages abroad you will have to top up your balance, called "Airtime Credit" at giffgaff.

What is included in gigabags?

Gigabags are plans that only contain data for browsing the internet, with 2G, 3G and 4G connections.

If you want to make calls or send messages, you'll have to top up credit on your giffgaff SIM card.

Do goodybags have 4G connection?

All goodybags offer 4G connection. To navigate at speeds of 4G, you must have a mobile phone adapted to this type of connection.

Can I use giffgaff goodybag plans on my 3G phone?

Of course you can, you do not need a latest model phone to enjoy your SIM giffgaff. Unfortunately with a 3G connection phone you won't be able to get advantage of 4G connection, but the rest of services will work correctly.

What happens if I spend all the navigation data or calls from my goodybag plan?

If you spend the data to browse the internet or your minutes on calls in less than 30 days, do not worry, you can buy a new goodybag plan and start using it.

Keep in mind that when you use a new goodybag plan within the 30 days of your previous goodybab, you will loose the remaining minutes on calls, data or text that you might have on your previous plan.

If you do not want to start using your next goodybag, you can browse 2p / MB in case you have spent your data, and in the case of calls and sms, you will pay the established rates. To do this, you have to have enough Airtime Credit (Balance) on your giffgaff SIM card.

What does "Always On" mean in the goodybag of 20‎£?

The 20£ - goodybag gives you 6 GB of data to surf the internet at 4G speeds, once you have spent your 6 GB, you will still be connected to the internet at a reduced speed of 256 kbps, between 8:00 and 24:00. From 24:00 to 8:00 you can surf again at 4G speed, which will allow you to surf the internet until your month is up.

Why does giffgaff offer two different 10£ - goodybags?

Giffgaff wanted to offer its users the option of paying 10 pounds for a goodybag plan with more data to surf the internet, and fewer minutes in calls, or vice versa.

What do I have to do when my goodybag expires?

If you have set up the auto top-up payment method in your giffgaff profile, your new goodybag plan will be activated when your current goodybag ends after 30 days of use.

If you have not set up the automatic payment method, then you will have to pay another goodybag plan manually from your giffgaff profile. We recommend you set up the payment method automatically so you do not have to worry about running out of service and having to make a payment manually each time you need it.

Is it possible to share my data (tethering) with another device?

Of course, tethering is allowed on all goodybags or gigabags plans with a limited amount of data, in other words, all except for the 20£ - goodybag.

Giffgaff

Why choose our SIM card?


1
The giffgaff SIM card and shipment to the UK are free. Also, by activating your card, you will receive £5 of balance for free, so you can call abroad.

2
Surf at high speed with our 4G connection. If your mobile isn't from the latest generation, you'll be able to navigate quickly with 3G and 2G connections.

3
Its prepaid rates are the lowest in the UK, just like the price for international calls, calls to France cost 2p/min. Your prepaid plans are called "Goodybags" and last for 30 days.

4
Enjoy the flexibility of choosing the monthly plan (goodybag) that suits you best, based on how you're going to use it, or simply top up your balance and use it as you make calls, sms or surf the internet.

5
It's a pay as you go SIM card, without contracts, permanence, or maintenance costs.

6
Giffgaff uses O2 network coverage, one of the largest in the UK, offering the best coverage both indoors and outdoors, to call and surf the internet.

7
Calls with other giffgaff users are free.

8
You can activate it from abroad, with a foreign address and bank card.

Coverage SIM Card Giffgaff Coverage and Network status in the UK

Check what the coverage is like in your area


Giffgaff connects to O2's network, so you can find good coverage in almost every area in the UK.

Please note that giffgaff doesn't serve Isle of Mann or the Channels Islands, as these areas are considered to be separate to the United Kingdom. Even so, both in these islands and in the rest of the world, you'll be able to use your giffgaff SIM card by paying the roaming charges.

Giffgaff international rates to contact overseas from UK

Spain

Icon SIM Only Deal Mobile 9p / min
Landline SIM Only Deal Landine 2p / min

Italy

Icon SIM Only Deal Mobile 7p / min
Landline SIM Only Deal Landine 3p / min

France

Icon SIM Only Deal Mobile 5p / min
Landline SIM Only Deal Landine 2p / min

USA

Icon SIM Only Deal Mobile 2p / min
Landline SIM Only Deal Landine 2p / min

Colombia

Icon SIM Only Deal Mobile 4p / min
Landline SIM Only Deal Landine 4p / min

Ireland

Icon SIM Only Deal Mobile 5p / min
Landline SIM Only Deal Landine 2p / min

India

Icon SIM Only Deal Mobile 2p / min
Landline SIM Only Deal Landine 2p / min

Chine

Icon SIM Only Deal Mobile 2p / min
Landline SIM Only Deal Landine 2p / min

Poland

Icon SIM Only Deal Mobile 5p / min
Landline SIM Only Deal Landine 2p / min

Your phone How to use my giffgaff SIM card

In this tutorial I will explain how to activate your SIM card giffgaff with a bank card from UK or abroad.

All giffgaff SIM cards come without an assigned phone number, so if you've already received your card, you must activate it to get your number and to start using it.

If you do not live in UK, I recommend you to activate your SIM from your country a few days before your trip to UK.

Follow this guide step by step to activate your SIM ard:

Step 1 - Activate your SIM

Go to giffgaff website and click the button “ACTIVATE YOUR SIM”

Activate your SIM

Step 2 - Enter the activation code

Enter the 6 characters activation code printed on the SIM (code) card and click on the yellow button “CONTINUE”.

Enter the activation code
Enter the activation code

Step 3 - Registration

Now you have to choose a unique user name, password and enter your e-mail. You can only register one SIM card per username. Once you have chosen your user name, you can't change it later.

The password must have a minimum of 8 characters and must contain at least one capital letter and a number.

Registration

Step 4 - Choose airtime credit or a goodybag

On this screen you have to top up for the first time with a minimum of £10, either airtime credit or a monthly plan (goodybag).

The goodybags do not include international calling minutes, but with the £5 gift balance you will be able to make international calls from UK.

Choose airtime credit or a goodybag

Step 5 - Load balance

If the £5 gift balance is not enough for your international calls or use your giffgaff SIM card roaming, in this step you can load more credit.

If you don't load balance in this step, don't worry because you will be able to top up credit whenever you want.

Load balance


Step 6 - Payment

If you live in the UK, simply fill out this form

In case you do not have an address in UK, you must enter the following data:

1 - Numbers of your bank card.

2 - Your name and surname.

3 - A Postcode that must belong to the United Kingdom, you can use any of these: E12 5HG, NW1 8PB, SW1V 1DN, NW1 0RR.

4 - Click on "Find Address", in the address list, select the last option "Property not listed", an additional fields will be automatically displayed to add your address manually.

5 - ADDRESS LINE 1: Street name, number, floor, door, etc.

6 - ADDRESS LINE 2: Postcode, city and province.

7 - TOWN: Country name in capital letters and in English.

Only letters, numbers, commas, and periods are allowed when writing. Do not use special characters or accents.

Payment


Step 7 - Payment Verification

If your bank card has the active 3DSecure system, you will get a window where you need to type the code that your bank will send you to your mobile by text, in order to confirm the payment.

This step depends entirely on your bank and not giffgaff.

Step 8 - Confirmation of payment and activation

Once accepted the payment, giffgaff will activate your card. Generally, this process only takes a few seconds.

Once you see the following screen, your card is already fully operational and you can start using it immediately.

Confirmation of payment and activation

Step 9 - Configuration and number assignment

You can click on "setup your account" to set up your card. In the following steps, giffgaff asks you to enter the SIM in your phone, to check you have coverage and you set up the data connection. Having done all this, you can go to MY giffgaff where you can see the number that has been assigned to you with your selected goodybag and the £5 balance gift.

Configuration and number assignment

What is the PIN of my giffgaff SIM card?

When you first turn on your mobile with your new giffgaff SIM, you will see that it does not ask you for a PIN code, this is normal since it is disabled. We therefore suggest that you create a new PIN code to protect your SIM card.

To create your own PIN code, we explain below how to do it according to your type of mobile:

On Iphone: Settings - Phone - SIM PIN, now put the set PIN 5555 and then your new PIN.

On Android: Settings - Security - Set up SIM card lock, now set the 5555 PIN and then your new PIN.

On Windows: Select Call Menu - press the 3 points icon in the lower right corner of the screen - Call Settings - activate SIM Security, now set the 5555 PIN and then your new PIN.

If you need to know the PUK, look at this guide: What is the PUK of my card?

Difference between PIN code and PUK code

  • PIN: “PIN” means Personal Identification Number. This is the four-digit code that you must dial each time you turn on your mobile phone. The PIN is the code of your SIM card and not the phone code.

  • PUK: This is the code that your phone demands when you have mistakenly entered your PIN code 3 times.

Here we explain everything you need to know about your giffgaff voicemail and how to use it:

Video tutorial about giffgaff voicemail


Frequently Asked Questions. FAQ


How to check my giffgaff voicemail?

Dial 443 and press the Submit button.


How to turn off your giffgaff voicemail?

Dial 1626 or #004# and press "Send"


Is it free to check my giffgaff voicemail?

IS NOT FREE.. With goodybag you consume 1 minute and with balance (Airtime Credit) 8p / min

Set up your giffgaff voicemail


Voicemail will be activated from the moment you start using your SIM giffgaff..

With your giffgaff mobile, dial the numbers 443 to access your voicemail.

If you have an Iphone, you can directly access your mailbox from the "Carrier file", simply by pressing the "Voicemail" button, for more information: What is and how to use the Carrier file

You will be able to check your messages and:

  • Leave a personalized message with your own voice, to say to the people that is calling you that you are not available to get the call, and you will call them back later.
  • Set a PIN code to protect your voicemail. After dialing 443, you will be prompted to enter a new 4 digit PIN code. Choose one that you remember easily. With this PIN you can access your voicemail from another phone, even from abroad.

How do I access to my giffgaff voicemail from another phone?


  • Call your giffgaff mobile number.
  • After listening your voicemail message, press on the keyboard of your phone the asterisk (*).
  • You will be prompted to enter your PIN followed by the pad (#).
  • You will hear the standard welcome message to your voicemail.

Numeric commands for your giffgaff voicemail


Dial the following numbers when you have listened to a voice message:

  • Dial 1: Listen again to your message.
  • Dial 2: save the message you just heard.
  • Dial 3: Permanently delete the message.
  • Dial 8: Listen to the phone number, date and time of the message call.

Enable / Disable your voicemail giffgaff


Your voicemail will be activated as soon as you start using your gifgaff SIM card.

To activate or deactivate your voicemail, you will have to dial the following numbers and press the "Send" button:

  • To activate: dial 1616 or *004# and press "Send"
  • To deactivate: dial 1626 or #004# and press "Send"

To make sure you have set up your voicemail correctly, dial *#004# and press the "Send" button.

Traveling abroad


If you are traveling outside the UK, you can divert all incoming calls directly to your voicemail. To do this, we advise you two things:

  1. Record a personalized message saying that you are outside the UK and if you have something important to communicate, please leave a voice message.
  2. Set your PIN code for your voicemail before you travel, so you will avoid having to listen to the instructions to set your PIN when you check your voicemail, as they will charge you every minute with the roaming charges.

How to access to my giffgaff voicemail from abroad?

  • Call your giffgaff mobile number.
  • After listening to the message, press on the keyboard of your phone the asterisk (*).
  • You will be prompted to enter your PIN followed by the pad (#).
  • You will hear the standard welcome message to your voicemail.

When you check your voicemail from abroad, giffgaff will charge you as if you made a 1 minute call with the international roaming tariff. Check the international roaming rates.

How to change the PIN of my giffgaff voicemail


To change your PIN simply dial 443 with your giffgaff mobile and press the asterisk (*), then dial 4 - 4 - 1. Now you will be prompted to enter your old PIN to establish your new PIN.

I forgot my Giffgaff voicemail PIN, How do I get it back?

To recover the PIN you have forgotten, simply send a text message with the word “RESET” and send it to the number 802443.

Set up giffgaff notification via text message when you receive voice messages


Your mobile giffgaff is configured in a standard way so that when you receive a new voice message, an icon appears on your screen. If you prefer giffgaff to send you a text message for each new voice message, follow these steps:

  • Call 443, when you hear the voicemail message, press asterisk (*).
  • Dial 4 to go to voicemail settings.
  • Dial 1 to access the different notification options.
  • Dial 1 to choose the notification option via text message.

To consider


  • Voice messages will be deleted after 30 days.
  • If you do not access into your voicemail for 60 days, the configuration and your PIN will be erased.

How do I unblock my giffgaff SIM card?

If you have incorrectly entered your PIN code 3 times, you have blocked your card. Do not worry because there is a solution, you have to get the PUK code of your SIM giffgaff to unlock it.

This PUK code is different for each giffgaff SIM card.

To know your PUK code:

Step 1 – Access to your giffgaff profile

Go to giffgaff's website and Log in to access to your profile.

Step 2 – Click on “Unblock my SIM”

Place the mouse over the word "Help" in the horizontal menu bar at the top, you will see that a series of links are displayed. Click on the link "Unblock my SIM" that you will find at the end of "Your phone" section.

Step 3 – Know your PUK code

When you click on "Unblock my SIM" in the previous step, it will take you to your profile settings page, and it will just show you the part of your profile that shows a yellow button with the phrase "Get my PUK". Click on this button to get it.

Once you have your PUK code, put it on your phone to unblock your SIM.

Types of products and giffgaff plans

Before explaining how to recharge your mobile phone, we'll explain the 3 types of products you can buy, so you know the right one to choose:

  • Goodybag:A goodybag is a plan that provides a fixed number of minutes for calls, texting and internet connection for a 30 days period, after this time, you'll have to buy another goodybag, because even when you may have not used all of your call minutes or texts or internet connection, your account will be reset to zero. It is the most economical option if you'll use your mobile phone as usual.

  • Gigabag:This is a monthly internet data plan with 4G connection that is specifically designed for iPads, tablets and dongle (USB data).

This plan allows you to connect to the Internet with your iPad, tablet or dongle from anywhere in the UK. You can also share Internet connection from your main device with others, including mobile devices.

Remember that the "gigabag" plans don't offer call minutes or SMS messages, only 4G internet connection.

  • Airtime credit: This is the classic "Pay as you go" plan. This option is suitable for users who don't normally use their mobile phone and only have it for emergencies or very specific situations.

Airtime credit doesn't expire over time and is spent when you call, send messages or connect to the Internet.

The drawback is that the price per minute of call, message or internet, is higher in comparison to the goodybag plans.

All products an be automatically or manually renewed every month, and below we'll explain the recharging process.


How to top up your giffgaff SIM online

1 - Log in to your giffgaff account.

2 – Click on "My giffgaff" on the top horizontal menu of the giffgaff website.

Recargar tarjeta SIM

Payment options

  • With a Voucher: click on "Top-up by voucher" then enter the 16-digit code you'll find at the top of your Voucher and click on the yellow button that says "Redeem".

Voucher
  • With debit or credit card: click on "Top-up by credit or balance," then select the option you want to buy: goodybag, gigabag or airtime credit.

Tarjeta de débido o crédito

Now you only have to choose the type of product and follow the indicated steps, until you have to pay by entering your user data and card numbers. You'll finish your payment by clicking on the yellow button "Order & Pay".

With any of these options, after choosing the plan you want, before you pay you'll be able to select the tab that says "yes, I would like my “selected product” to recur Automatically every month", which will automatically renew this plan and charge it directly to your card every 30 days.

Renovar saldo crédito giffgaff

Of course, you'll be able to halt or cancel this option once you no longer need it from your personal giffgaff account page. Automatic payments are charged on the 4th of every month.


Configura internet Internet Settings


We recommend you to download the "My giffgaff" App from iTunes, from which you'll be able to automatically configure your APN and which will be very useful to check your giffgaff balance and see what you have left from your goodybag or other plan.

APN settings for iPhone IOS system with giffgaff:

1 – Go to Settings > Mobile Data > Mobile Data Networks

Remember: in Mobile Data, you'll have to activate the options "Mobile data" and "Data Roaming"

2 – Complete the information required for the new APN with the following information:

APN – Access point: giffgaff.com giffgaff.com

User name: giffgaff

Password: - (déjalo en blanco)

If your mobile is updated

Go to Settings > Wireless & Networks > More > Mobile Networks> APN (Access Point Name): and select giffgaff

If your phone isn't updated or continues to fail to connect to the Internet

1 – Go to Settings > Wireless & Networks > More > Mobile Networks > APN (Access Point Name)

2 – Create a new APN

3 – Complete the information required for a new APN with the following data:

APN – Acces Point Name: giffgaff.com

Login – Username: giffgaff

Password: - (déjalo en blanco)

Proxy: - (déjalo en blanco)

MCC: 234

MNC: 10

If your phone has the Windows Phone 8 system, giffgaff will be automatically configured. If you have an older Windows version, you'll have to follow one of these methods to configure your giffgaff Internet connection:

Through the "The Mobile Network app"

Download the App "The mobile Network" which will allow you to configure your phone manually

APN manual configuration

Go to Settings> Mobile network and SIM, "Mobile data" and "data roaming" have to be activated> Go back to Settings, and select "Access Point", click on the (+) symbol and enter the following information:

Connection Name: giffgaff

APN (Access Point Name): giffgaff.com

User name: giffgaff

First, to avoid any errors between different APN configurations, we suggest deleting those that have already been configured on your phone and just leave a single one with the following data:

APN – Acces Point Name: giffgaff.com

Login – Username: giffgaff

Password: - (déjalo en blanco)

Proxy: - (déjalo en blanco)

MCC: 234

MNC: 10

Be careful not to confuse "proxy" and "MMS proxy". You have to leave the first one blank, and the MMS Proxy is 82.132.254.1


Phones using WAP

If your mobile uses WAP, you'll have to add the following configuration:

Internet Proxy: 193.113.200.195

Internet Port: 8080

What are you waiting for to join giffgaff?

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